Privacy Policy

Last updated: January 2026

1. Information We Collect

When you visit our website or submit an inquiry, we may collect the following types of personal data:

  • Contact information such as name, email address, phone number, and company name
  • Technical data including IP address, browser type, operating system, and browsing behavior on our website
  • Transaction records related to product inquiries, sample requests, and quotes
  • Communication records when you contact our sales or support teams

2. How We Use Your Information

We use collected data for the following purposes:

  • Responding to product inquiries and providing technical support
  • Processing sample requests and generating customized quotes
  • Sending relevant product updates, technical bulletins, and industry insights (with your consent)
  • Improving our website experience and product selection tools
  • Meeting legal and regulatory compliance requirements

3. Data Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share data with:

  • Authorized distribution partners, solely to fulfill your product requests
  • Service providers who help operate our website, process orders, or deliver communications (under strict data processing agreements)
  • Regulatory authorities when legally required

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy. Inquiry records are typically retained for 36 months. You may request deletion at any time by contacting us.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to analyze traffic patterns and improve your browsing experience. You can manage cookie preferences through your browser settings. Disabling cookies may limit certain website functionality.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and receive a copy of your personal data
  • Request correction of inaccurate information
  • Request deletion of your data
  • Object to or restrict the processing of your data
  • Withdraw consent for marketing communications

7. Data Security

We implement appropriate technical and organizational safeguards to protect your information against unauthorized access, alteration, or destruction. Our systems are regularly reviewed and updated to maintain data security standards aligned with our ISO 9001 quality management framework.

8. International Data Transfers

As we serve customers in 52 countries, your data may be transferred to and processed in jurisdictions outside your country of residence. We ensure appropriate data protection measures are in place for all cross-border transfers.

9. Changes to This Policy

We may update this privacy policy from time to time. Material changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this privacy policy or wish to exercise your data rights, please contact us at our contact page.